Terms and Conditions

POLICIES AND PROCEDURES

Please read through the following policies to ensure you have a good understanding of your rights and requirements when a student at Martyr Training Services

Code of Conduct.

Learners must not engage in any unacceptable conduct or behaviour in association with activities connected to, or associated with, providing driver training. This includes, but is not limited to, the following examples:

• making discriminatory or derogatory comments about a person’s age, disability, gender, racial or ethnic background, religion or sexual orientation

• intimidating, abusing or threatening the student, employees or any other persons

• rude, disrespectful or aggressive behaviour. This could include disrespectful retorts or arguing with employees.  It also includes nonverbal gestures that are rude or hostile in nature. Behaviours could also include continual passive aggressive comments that persist after requests to cease the behaviour. Abusing or swearing at other drivers in front of students is also considered unacceptable.

• demonstrating inappropriate behaviour towards students, including touching, conversations and showing images

• taking photographs, recordings or other images for any purpose, without consent

• allowing third parties in a training vehicle without the consent of the student

• sharing or publishing photographs, recordings or other images for any purpose, without consent

• inappropriate and/or derogatory comments and posts on websites and social media

 

Access and Equity Policy

Martyr Training Services ensures all students have fair and equitable access to our trainers and resources. We will provide resources in a variety of delivery and media formats to allow students with differing needs to gain access to all content and assessments. We do not tolerate any type of discrimination by staff or students during interactions. Management reserves the right to take actions to rectify the situation, which may lead to refusal of service or dismissal.  

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Privacy Policy

All information collected by Martyr Training Services is guided by the Australia Government’s privacy principles and protected under the Privacy Act 1988 (Cth).

We collect two types of Information about you; Personal Information; such as your name, address, telephone number and email address. We do NOT store your credit card details and where possible. recommend the use of EWay or EFT for financial transactions. Aggregated information collected by our systems (or third party systems) is used to track website use and loads. Accepting ‘cookies’ from our website will allow this information to be utilised for this purpose only. This information will not identify you personally, but we may store the incoming IP address of site visits. This information is stored to help diagnose problems, and provide better customer support and services.

On enrolment, Martyr Training Services may collect your personal information for the following purposes;

  1. to report AVETMISS data to the government in relation to accredited training 
  2. to provide you with the requested information, products or services
  3. to notify you of new products or services from time to time
  4. to conduct marketing activities

We will not disclose or sell your personal information to other organisations.

We take every reasonable measure to protect your information from misuse, loss and unauthorised access, modification and disclosure. However, we must make you aware that we cannot warrant the security of information transmitted over the internet, and therefore use is at your own risk.

 

Enrolment period

Enrolment periods vary among the course offerings and how the student intends to undertake the specific course. Maximum enrolment period with Martyr Training Service is 6 months for short courses and 2 years for qualifications. Students undertaking shorter courses or qualifications will generally complete their training before the period expires at which time the enrolment will be ceased. 

 

Assessment Policy

Assessment is making judgements about how students’ work meets appropriate standards and drawing inferences from these judgements about students’ attainment of learning outcomes. At Martyr Training Services, assessment is used to achieve the following purposes:

  • engage students in productive learning;
  • inform teaching and learning decision-making;
  • provide evidence of course- and program-level learning outcomes and graduate attributes;
  • provide comprehensive, accurate, consistent and dependable certification of student achievement; and
  • maintain professional and disciplinary standards. 

We are committed to providing high quality, innovative and engaging assessment practices according to the following principles: 

  • Assessment is a developmental learning activity: The assessment process engages students in worthwhile learning activities and develops their capacity to make independent judgements about the quality of their own and others’ work. 
  • Assessment involves mutual responsibility: Teachers have a responsibility to provide opportunities for students to demonstrate learning through appropriate assessment tasks and to support learning through effective feedback, as well as to orient students new to vocational study to the assessment methods and standards; students have a responsibility to demonstrate evidence of learning through their responses to assessment tasks and to reflect and act on feedback to improve their learning. 
  • Assessment is criterion-referenced: Judgements about the quality of students’ performance are made by reference to explicit or predetermined criteria and standards and not by reference to the achievement of other students. 
  • Assessment is transparent: Students and teachers can see that there is an explicit and logical relationship among assessment tasks; learning objectives; the criteria used as the basis of assessment judgements; and the grades associated with different levels or standards of performance. 
  • Assessment is credible: Assessment measures what teachers intend it to and provides a consistent or dependable indication of the quality of students’ performance. 
  • Assessment is fair and equitable: The content, format and conduct of assessment are designed to ensure that no individuals or groups of students are unfairly advantaged or disadvantaged. 
  • Assessment is a purposeful, professional activity: Assessment is integral to course and program design, review and evaluation. There is: quality assurance of assessment at course-level; collaboration with colleagues to provide the whole-of-program approaches that make assessment a coherent experience for students; and ongoing revision and enhancement of assessment practices. 
  • Assessment is sustainable and workable: Assessment is conducted within the provisions of current resourcing and is achievable for teachers and students with reasonable effort. 
  • The design and conduct of assessment according to these principles requires effective collaboration between a number of stakeholders associated with teaching and learning including members of all current staff across the RTO.

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Completion Policy

Students who complete their training with Martyr Training Services must complete an assessment in order to provide evidence of their acquired skills and knowledge. The assessment process allows for students to receive feedback regarding the result of their assessment within 10 working days. 

Once a student competes all necessary assessments pertaining to their enrolled course, a nationally accredited certificate will be issued within 30 days of completion.

Due to reporting requirements with the NCVER under the NVR regulations.These results are shared via the AVETMISS reporting system and will appear on the students USI results after processing. This can take up to one year due to the timing of the required reporting. Students are encouraged to check with staff if the appearance of their results on their USI record does not appear within that timeframe. 

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Payment

Payment is required at time of booking to secure a position in a course except where under contract. Courses can be paid in full via cash sale, Purchase Order, or VHS (if under a contract arrangement). Please be advised that certificates will not be issued unless Purchase order or Payment has been received.

 

Cancellation Policy

NO CANCELLATION IS ACCEPTED OUTSIDE OF 72 HOURS UNLESS A MEDICAL CERTIFICATE PROVIDED

 

A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Martyr Training Services.

Reasons that we do accept:

  • Medical certificate
  • Note from medical practitioner.

 

Reasons that we do not accept:

  • I’m leaving town
  • Companies - That person is no longer working here.
  • Companies – they are off sick
  • Companies – they no longer need it
  • I don’t feel like doing it
  • I have to go to work
  • I don’t want that trainer
  • I don’t want that truck
  • I don’t want that car
  • I’m out of town
  • I’m on holidays
  • I have been off sick

It is not our RESPONSIBILITY.      

Martyr Training reserves the right to cancel, postpone, or vary course dates or venues. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

 

Complaints and appeals procedure

Martyr Training Services is committed to providing a learning environment in which customer complaints and appeals are responded to in a constructive and timely manner. The policies and procedures ensure that:

  1. Each complaint and appeal is recorded in writing.
  2. Outcomes are recorded in writing.
  3. Each appeal is heard by an independent person or panel.

 Each appellant:

  1. has an opportunity to formally present his or her case; and
  2. receives written advice of the outcome including reasons for the decision.

 

Complaints procedure

In the event that a student has a complaint concerning any matter in relation to their training, the student will:

  1. Notify the office within 21 days.
  2. Martyr Training Services will respond within a further 21 days.
  3. If the complaint is unresolved, the student will be advised of external organisations that may assist (e.g. Department of Fair Trading or the relevant government department).

 

Assessment appeals procedure

If you are not satisfied with the result of your assessment, you may appeal against the decision by following the steps below:

1.Notify the assessor within 21 days of learning the result of the assessment.

  1. You can submit an email query.
  2. Complete the Assessment Appeal Form, and return it to the office.
  3. Martyr Training Services will organise a review of the assessment and will advise you of the findings of the review.  You will be provided with a written statement of the outcome within a further 21 days.
  4. If the appeal continues to be unresolved, you will be advised of external organisations that may be able to assist.

 

RPL/RCC policy

RPL – recognition of prior learning and RCC – recognition of current competency, are standard practices within the vocational education sector. Martyr Training Services acknowledges the prior experience and qualifications of students in accordance with its obligations under the RTO Standards 2015. Students who have prior qualifications and/or experience in the area of learning for which they are applying, may be eligible for RPL/RCC. Martyr Training Services provides a clear set of rules under which RPL and RCC may be obtained.
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